9.8
carehome.co.uk 122 reviews
Our Awards
An award-winning nursing home in Hemel Hempstead providing exceptional, personalised care.
National Award Winners
Water Mill House is proud to be the Winner of the Palliative Nursing Home Provider Award at the Palliative and End of Life Care Awards 2026. This national award recognises our commitment to outstanding end of life care. Led by Clinical Home Manager, Victoria Forsythe, our team was praised for creating thoughtful initiatives that bring comfort to residents and their families. Judges highlighted our Legacy Orchard and Caring Circle, a monthly support group for current and bereaved families. They described the team as “compassionate and very thoughtful” going above and beyond to make every end-of-life journey as peaceful and dignified as possible. This award reflects the kindness, compassion and dedication shown every day.
Regional Recognition
We are proud to have been named a Finalist for the Care Culture Award at the Hertfordshire Care Awards 2026 and a Finalist for the Dignity in Care Award at the Great British Care Awards (East Region) 2023. These awards recognise the culture we have built at Water Mill House. We treat every resident as an individual and support them with dignity, compassion and respect. Community is at the heart of life here. From cultural celebrations and charity partnerships to environmental projects, we create meaningful experiences shaped by the interests of our residents and team.
Ready to Find Out More?
Commitment to Excellence
Since 2019, Water Mill House has maintained Platinum accreditation with the Gold Standards Framework, the highest level of recognition for palliative and end of life care.
Holding this prestigious status year after year reflects the compassion, expertise and consistency that define our approach.
We are also proud members of the Hertfordshire Care Providers Association and the National Activity Providers Association. These partnerships help us stay connected to the latest research, best practice and innovation across the care sector.
Because exceptional care never stands still.
I can’t describe my sense of gratitude that our brother is being cared for with such compassion and diligence. The care home both cares and is a real home. We were served the most delicious lunch and treated as real family members, not tiresome visitors. 5 stars all round!
Sue H
Resident’s sister
I am totally blown away by this fantastic care home. The staff are amazing – nothing is ever too much trouble. My father-in-law loves the staff and they appear to love him – you really can’t fake this.
David
Resident’s son-in-law
The staff, management and facilities are superb, giving me peace of mind. The team go the extra mile to look after the residents and families. I could not think of a better place for Mum, she really feels safe and happy. I highly recommend.
Peter
Resident’s son
We moved my Mother to Water Mill as she had stopped engaging with life at her previous care home. In six weeks this situation has completely turned around. Mum is smiling again, engaging with staff and eating really well. The chefs have bent over backwards to ensure that she has nutritious food that she can enjoy. We are delighted and relieved to see Mum enjoying life again in this calm and caring place.
Suzy
Resident’s daughter
Every time I have visited my mother, I have found her to be happy and well cared for. There is always something going on and the staff encourage the residents to be involved. I would recommend the Water Mill House to anyone as they genuinely do care.
Pamela
Resident’s daughter
The care home is well decorated, clean and tidy. The staff are very helpful, smiley and kind. Always trying to get the residents involved in numerous activities, including outside of the care home. Very well run.
Amanda
Resident’s daughter-in-law