Meet the Team at
Water Mill House

Victoria qualified as a registered nurse in 1993 and has devoted over 30 years to enriching the lives of those in her care. Her journey began with the NHS in Lancashire, specialising in surgical nursing, where she quickly advanced to the role of ward sister, showcasing her commitment to patient care and wellbeing.

Relocating to the south, Victoria embraced her first role as deputy manager in the care home sector, where she discovered her true calling. With extensive experience in managing and commissioning care services, combined with clinical expertise, Victoria leads with a passion for nurturing residents and supporting teams.

Victoria has managed Water Mill House since 2020, establishing the skilled and stable team residents know and love. She considers the home her extended family and feels privileged to build close relationships with residents and their families. Her energy and dedication to exceptional care is at the heart of the vibrant, friendly atmosphere at Water Mill House. 

“I absolutely love my job. It’s incredibly rewarding to see the positive impact we have on our residents’ lives every day. Knowing that we are providing a safe, caring, and joyful environment fills me with immense pride and satisfaction. There’s no greater reward than the smiles and heartfelt thanks from residents and their families.”

In her spare time, Victoria enjoys floristry and loves to bake. Her son Harry visits regularly with his school.

Born on the Isle of Wight, Bailey’s passion for elderly care runs in the family. Her great-grandparents ran a care home, where her mother later worked before setting up a children’s charity. Here teenage Bailey honed her skills sourcing Christmas presents for children in hospital and arranging outings and entertainment. Inspired by this, following university and a time working in broadcasting, Bailey joined the lifestyle team at Water Mill House in 2020. Bailey’s leadership skills, combined with her dedication to making a positive difference, led to specialist management training and a series of promotions, culminating in her role as deputy manager in January 2024. Bailey supports all departments and oversees team training and development. She loves connecting with residents and team members to make a positive impact every day. When she’s not at work, Bailey enjoys spending time by the sea and playing with her pet kittens.

Kurt joined our Water Mill House team in 2023 when he moved to the UK, from South Africa, with his wife and two children. He ensures our home is safe and well-maintained, and thrives in this active role, combining his DIY skills with his love for connecting with people. One of his proudest moments is being part of the team who created our Zen Den which is used for our amazing, multi-sensory Namaste Care sessions, enhancing the lives of residents, particularly those living with dementia. 

Colin joined Water Mill House in December 2024, bringing his background in events and design to create engaging activities for residents. A natural people-person, he loves getting to know and spend time with our wonderful residents. Colin manages the busy events schedule – bringing residents’ ideas to fruition. He also looks after the Facebook page and is responsible for community partnerships. In his spare time he enjoys buying and selling model kits and diecast collectables and spending quality time with his wife and two children.

Elaine joined us in 2022, and her passion and expertise saw her quickly progress to our wellbeing lead. With more than 20 years’ experience as a holistic therapist, Elaine plays a key role in enhancing our residents’ quality of life through engaging activities and innovative therapies. From leading gentle exercise classes to delivering Namaste Care sessions, Elaine combines fitness, aromatherapy, massage and reflexology skills to help residents keep active and fulfilled. Married with a grown-up daughter, she also loves spending time in nature with her two rescue dogs. 

Jane helps to ensure everything runs smoothly behind the scenes at Water Mill House. Joining us in January 2024 she takes care of essential tasks making sure everything from contract management to payroll are handled with efficiency and care. Known for her helpful and friendly approach, Jane’s organisational skills have seen her become a key point of contact for everyone in our home. 

Brad joined the reception team in August 2022, when he was only 17, and has grown immensely since then. He has taken on more responsibilities, moving into an administrative role which he long aspired to, tackling day-to-day tasks that help make Water Mill House thrive. Brad is your first point of contact for enquiries, always supporting families with a warm welcome, and helping residents to settle into our wonderful home. He has built strong bonds with the team and loves the sense of family that epitomises Water Mill House.

Michelle ensures we attract and retain the very best people to care for our treasured residents. With 15 years’ recruitment experience and a passion for the care sector, Michelle shapes the process for welcoming new joiners, sharing our culture and values, and helping everyone settle quickly into their new roles. Her team also has the fun job of planning exciting events and initiatives throughout the year to celebrate and reward team members’ dedication.

For Michelle, it’s all about making a difference. She says: “There’s nothing better than seeing our caring team members thrive in their roles, and how much they enjoy being part of our home. It’s so heartwarming to see the impact our team has on our residents’ lives and the deep sense of pride it brings.”

Rochelle is our friendly, first point of contact for new applicants. An expert in care sector recruitment, she shortlists applications and arranges interviews. Rochelle welcomes connecting with candidates who share a passion for making a difference to people’s lives.

She says: “I love speaking with candidates who are warm, compassionate and motivated to provide exceptional care. It’s so rewarding to help find someone who’s a perfect fit – it’s one of the best parts of my job!”

If you’re ready to make a meaningful impact, Rochelle is here to help you take the next step.

From securing references to arranging DBS checks, Katy ensures everything runs smoothly for new joiners.

For Katy, the most rewarding part of her job is seeing everything come together. She says: “Finalising an induction date for a new team member after supporting them throughout the process is such a great feeling. Knowing I’ve played a small part in shaping their future while making a difference in the lives of our residents is incredibly fulfilling!”