Letters Of Thanks

Michael Pearce, March 6, 2017


My mother came into the care of Water Mill House Care Home on 13th February.  Your team received her into the home with grace and warmth and continued to show both of these for the time she was with you.

I cannot praise highly enough the attention and the care shown to my mother by all the staff at Water Mill House, but in particular by Sam and her colleague Lee who were exemplary and are a credit to your company.  Please give them my thanks and best wishes.


Michael Pearce

Bob's Family, January 16, 2017

In October 2015, Bob went to live at Water Mill House. After a period of unsettled anxiety, he became part of the family built there by all the team at the home. The people at Water Mill loved Bob.

He was treated with such respect and kindness that all his family owe a huge debt to them. It is difficult to imagine another group of people who can summon up such generosity of spirit in circumstances which are often so very trying. These lovely ladies and gentlemen tend to the frailties of their residents and offer open-hearted support to the families.

Through his smiles and occasional little jigs, he showed them the love and respect they deserve.

Laraine Wakeman, August 26, 2016

Dear Christine,

I collected my mum from Water Mill House last Sunday after her stay with you for respite and just wanted to thank you and all the staff who cared for her.  Everyone was so kind and friendly.

Mum has stayed at another care home in the past for respite but I cannot recall her coming home so happy and content.  She has had a lovely time in Water Mill House and I understand from my son, James, who visited his Nanna whilst we were away, the care and kindness mum received was exceptional.  James said she was never in her room when he went to visit!  She was always chatting to someone either in the lounge, bistro or a resident’s room, and I understand she was known as ‘smiler’ as she was always smiling and happy.  That I feel sure is down to your wonderful staff.

Please would you pass on my thanks to all who looked after mum during her visit with you.  It was so good to know mum was safe, happy and well cared for.

Thank you once again

With my very kind regards


Our home manager, Noelia Fernandes is here to help you and your family.
If you have a care enquiry please contact her on: 01442 899 000.
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