Annual Survey

Providing peace of mind for family and residents

At Water Mill House, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.

This is the heart-warming response to our 2023/2024 survey.

Compassionate, personalised care

Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 96% of residents feel the team provides the care residents need. One family member said: “Has a happy and caring environment. The staff are wonderful and treat my mother in law with great kindness. We are so pleased that we chose this care home as it has the capacity to care for her long term…The environment is very attractive and well maintained.”

Kindness, dignity and respect

96% of relatives said that their loved ones are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 85% of relatives said that they felt they could speak to senior management if they wished to, while 100% of residents said they feel safe living here. One relative said: “I have always found Water Mill House, a warm and friendly place to visit. The staff know the residents and the different ways to make each feel loved and cared for.”

A happy home

Our home encourages friendships and connections through a variety of meaningful activities. Nine out of ten residents said they are supported to take part in activities and hobbies. One resident said: “Staff always very good.”

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A member of our team is always happy to answer any questions you may have or welcome you for a visit.

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We’re always looking for amazing people to join our exceptional team who care for our residents with love and kindness.

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