Our ratings

At Water Mill House Care Home we are committed to providing high-quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • Relatives felt the staff were knowledgeable and had the right skills. Staff had training that was personalised to people’s needs. One relative said, “From what I’ve seen staff are very good at their job and well trained and available to do more training if things change.”

  • Overall people and relatives spoke about how they felt safe whilst being supported by staff. One relative said, “Yes, they keep [person] very safe at all times. The home responded very well to the need to transition from living at home at very short notice. They even allowed [person’s] live-in carer to come with them at first.”

  • We were assured that the provider was admitting people safely to the service.

  • We were assured that the provider’s infection prevention and control policy was up to date.

  • We were assured the provider was facilitating visits for people living in the home in accordance with the current guidance.

  • We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.

  • We were assured that the provider was accessing testing for people using the service and staff.

  • Staff had received medicines training and where they were involved in administering medicines had competency assessments completed.

  • People felt they were able to express how they wanted to be supported. The provider ensured that staff went through a recruitment process and all relevant employment checks were completed.

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