When it comes to delivering exceptional care with love and a deep sense of compassion, the amazing people who form our Water Mill House team, in Hemel Hempstead, are everything.
Here at Water Mill House Care Home, we will care for your precious loved one with the same tenderness and kindness shown to our own family members.
Through a reassuring touch of the hand or a light embrace, we provide comfort and a sense of safety day and night, caring for our cherished residents whilst giving gentle encouragement to build confidence and independence wherever possible.
To us, these things are second nature, assisted by our detailed knowledge of each person we care for and born by an intense desire to help and strong caring values amongst our team members.
The depth of our knowledge goes way beyond our training and awareness of each person’s medical and physical needs. Whilst these are crucial elements to ensure we are able to provide good care, it is our detailed understanding of who each special individual is now, who they were, and what hopes and dreams they have for their future that enables us to provide exceptional care.
It’s knowing who and what are the most important things in their life, how they enjoy spending their day, what their favourite food is, what brings a smile to their face when they’re feeling a little down, and what fills them with a sense of joy and belonging which last way beyond a moment in time.
Involving and supporting families
Before someone comes to live with us, and then regularly reviewed throughout the year, we develop a detailed plan in partnership with the individual and those closest to them. This plan documents a resident’s personalised care needs, life history, likes and dislikes and future goals and underpins our skilled team members’ exceptional care and support.
As we wholeheartedly believe families and friends are an integral part of our home, they are welcome to visit at any time and to play an active part in their loved ones’ lives. We also provide a range of support to family members, running regular carer events and being on hand to listen and offer advice whenever you need us.
Gone are the days where relatives have to juggle the demands of their own busy lives as well as the care and support needs of their elderly loved one. When a person comes to live with us, their family no longer needs to worry about the laundry, ensuring they have nutritious meals, have remembered to take their medication and how they will live a fulfilling and happy life. We take care of everything giving you time to pop in for a spot of lunch or home-baked treat in our bistro, take part in one of our many activities together or celebrate a special occasion in our private dining room. There is an array of opportunities and ways to spend quality time together whilst our dedicated team takes care of everything else.
A home for life
As someone’s care needs change, we’re there to review what they need so they can continue living their lives feeling safe and contented. Due to us also providing a variety of different care, including nursing care and dementia care, residents should never find themselves in a situation where they have to move out as our trained and experienced team, including our skilled and experienced registered nurses, should always be able to meet their needs.
We appreciate finding a care home, worthy of supporting your nearest and dearest can be an emotional time. This is why we’re here to chat through your options and help where we can. To speak with a member of our kind and caring team, contact us now.