The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, are continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.
CARE QUALITY COMMISSION ASSESSMENT OF CARE DURING COVID-19
We are pleased to share the positive findings of their report published on 14th July 2020 into the safety and effectiveness of care at Water Mill House. The report inspected four aspects of infection control and was conducted by telephone interview:
• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management
CONSISTENT AND EFFECTIVE INFECTION CONTROL AND PREVENTION
The report concluded that we are managing the impact of the COVID-19 pandemic.
It noted that “the service had systems that have been introduced since COVID-19 to ensure infection control was at a good standard” as well as access to regular deliveries of PPE. All staff and residents have been tested and going forward there will be weekly re-testing. It highlighted that “there have not been any concerns regarding staffing and staff have attended training with Hertfordshire City Council.” The service and Registered Manager “are getting supporting by outside professionals” and have been able to maintain the standard of quality monitoring.
The report stated that:
• There were systems to assess and respond to risks regarding infection prevention and control, including those associated with COVID-19.
• Essential equipment, such as personal protective equipment, was available in sufficient quantities to help manage the impact of COVID-19.
• We had taken steps to ensure the environment was as effective as possible in containing an outbreak of COVID-19.
• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the COVID-19 pandemic.
• People were being safeguarded from abuse, harassment and discrimination.
• There were effective systems to monitor the overall quality and safety of care being provided at the service during the COVID-19 pandemic.